Wil Wheaton gets an iTunes Store do-over
According to his temporary blog, Wil Wheaton expressed his distaste for losing all of his purchased iTunes music and not having a way to retrieve it. After doing so, ‘Kate’ from Apple called him:
She said that Apple wants to keep their customers happy, and ensure that they’ll be confident purchasing things from the iTunes Music Store, so she was going to push a Big Red Button that would allow me to have a do over, and download all of my purchased music again, free of charge. This seemed excessive to me, and way above what would be reasonably expected, but before I could tell her that, she told me that she’d read on my blog that I didn’t expect Apple to treat me any differently than they’d treat any other customer. She assured me that this is Apple’s corporate policy, and they’ll do this for anyone who has a catastrophic loss of their iTunes Music Store purchases, regardless of the cause.
Pretty sweet. I almost want to blow away my library just to prove the point.